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TKI Assessment

Understanding conflict resolution styles

The Thomas Kilmann Instrument (TKI® assessment) is the world’s best-selling conflict management tool helping trainers, managers, and business leaders understand how each conflict-handling style impacts negotiations, outcomes, interpersonal and group dynamics.
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The TKI is a an assessment that determines how you tend to respond to conflict (when your needs differ from those of another person), and what other conflict-handling options are available to you. It takes about 20 minutes to complete and there are no right or wrong answers!

In a recent survey, 79% of customers consider the TKI tool’s conflict management applications to be the most valuable to their organization. The instrument helps people understand how using different conflict management styles affects interpersonal and group dynamics, empowering them to choose the best approach for any situation.

We help you interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. We also dive into the underlying dimensions of conflict management: assertiveness and cooperativeness, as well as the three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions.

While the word definitely has a negative connotation, we only use it to define a situation where two people want different things. So while it can be bad, it can also be a good thing. Some level of conflict itnecessary for progress and growth.


The TKI assessment allows Managers, Trainers, HR professionals and Team Members to safely open a discussion about conflict and negotiations. You will be in better position to get the optimal outcomes you want.